Voice assistants and chatbots are no longer the future, they are a part of our present time. It is a new way to tell the story of your organization and get in contact with customers. A lot of customer issues can be solved by chatting with a bot. But it has more functionalities, damage reporting or changing your address can be done by chatbots. By using AI (Artificial Intelligence) the bots are becoming smarter and smarter. In the workshop you will learn more about writing the conversations for bots and voice. It is an interesting communication medium where technology, psychology and copywriting come together.