About Albert Heijn (MARUG Conference 2019)

Leading Retail is voorop lopen door te denken, te durven én te doen

The company’s mission is to offer all the ingredients for a better life. Every day it brings good, safe, sustainable and healthy food to millions of customers. Stores offer a wide range of high quality items and friendly, helpful service. Long opening hours and online ordering enable customers to shop for groceries around the clock. Albert Heijn is committed to offering the best for its customers and associates and to being a better neighbor to the communities it serves. Albert Heijn's other formats include ah.nl, ah.be and AH to go.

Did you know?

  • In 1952 Albert Heijn opened the first self-service supermarket in the Netherlands

  • Albert Heijn and its suppliers support local communities in Africa through the AH Foundation

  • Albert Heijn’s food magazine Allerhande is the Netherlands' best-read magazine

Today, we have evolved to meet the changing preferences of shoppers through our omni-channel offering. Customers can shop whenever and however is most convenient for them – by means of our great network of stores and market-leading online business. In every channel, we offer them all the right choices, with great quality and value and an easy and inspiring shopping experience, making it simpler than ever for customers to bring home healthy products to their families.

We are committed to being a responsible retailer and an even better neighbor by making meaningful contributions in all our communities. We support the health and well-being of our customers, associates and local communities, source our products responsibly and care for the environment.

Our people make it possible for us to do all this. They are passionate about serving our customers and work hard to get better every day. The relationships they develop with customers build their loyalty and are an important part of why they keep coming back to shop with us.

We welcome students and high potential graduates for one of our internships, or our exclusive Retail Management Traineeship. Feel free to contact us about the possibilities!

About the workshop (NL)

In our workshop we will give you a behind-the-scenes sneak peak into our kitchen. To make our mission a reality, we continuously seek to challenge the status-quo with innovative ideas and solutions for our customers and employees.

For example, we are currently experimenting with a smart door lock, so groceries can be delivered to a customer’s place, even when the customer isn’t at home. Using the latest technologies, we can provide access to the barns or homes of our customers by using these smart locks. This means we can literally put the groceries in the fridge. Of course we will only do this with the customer’s consent.

The workshop will be centered around innovation, more about the specific theme later!