Workshop Capgemini Invent
Are you excited about how new technologies will impact the customer experience of tomorrow? Do you want to help organizations to be successful in their digital transformation? Are you curious about how increasingly blended channels will impact customer experience? Then you should join the Customer Engagement workshop from Capgemini Invent!
Today, a brand exists in the experiences it enables. Engaging successfully across the customer lifecycle requires tying a thousand knots to imagine, architect, build and run the myriad experiences with the required degrees of consistency, excellence and agility.
We guide our clients through a customer-led business transformation. We help them reimagine and reengineer the customer experiences they provide in four key areas: Marketing, sales, commerce – the point of transaction – and customer service.
In the workshop you will design a customer journey for an international brand while using strategy, data, technology and creative design skills. You will experience what it is like to work as a Management Consultant at Capgemini Invent, but also will get the opportunity to ask your questions to the consultants.