Workshop Frans Reichardt (for professionals)
Frans Reichardt – also known as The Customer Listener - is speaker and trainer in the field of customer centricity and customer experience. He inspires, motivates and helps organizations to listen to customers and use customer feedback to improve customer experiences.
About the workshop
Do you want to improve customer satisfaction by building better customer experiences? In this workshop you will learn how to map out customer journeys and how to improve them in a targeted manner. During this workshop you will work on a current, realistic customer journey of your customers.